Support
Last updated: September 22, 2026
Email: support@curblee.com. We reply within two business days.
When you write, it helps to include your iPhone model, iOS version, the Curblee version (Profile → About), and the street and block if the question is about a specific curb.
Common questions
The rules Curblee shows don’t match the sign.
The sign wins. Please snap the sign in the app (card → “Wrong sign? Snap it”) so we can fix the map for everyone. Curblee’s rules come from DC’s published sign data checked against the street; that data has gaps and errors, and your photo is how they get fixed.
Curblee shows me on the wrong side of the street.
GPS near tall buildings can be off by the width of a street. If the card shows “Switch side,” tap it. If you started a parking session, the card asks you to confirm the side when the two sides have different rules.
I didn’t get an alert.
Alerts need notification permission and, for alerts while the app is closed, “Always” location. Check Settings → Curblee. Alerts are also limited to reports within a quarter mile of your parked car and are never guaranteed.
How do I delete my account?
In the app: Profile → Account → Delete account. Or see curblee.com/delete-account.
Where does the data come from?
DC Department of Transportation sign, meter, and permit data published on Open Data DC (CC BY 4.0), combined with Curblee’s own field verification and user photos.
Is Curblee available outside DC?
Not yet. The map shows the District only.